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Contact Us

Last updated: June 29, 2026

Need a hand? Our support team is happy to help with your account, gameplay, purchases, redemptions, or anything else.

Company Details

Operated by

CRJ Adventures LLC (doing business as “LuckStar”)

Registered office

5900 Balcones Drive Suite 8589, Austin, TX 78731, USA

Website

luckstargames.com

Player Support

Email

cssupport@luckstargames.com

Live chat

Available in-app and on our website during support hours

Support hours

Every day, 6 AM–11:59 PM CT

For the fastest help, please include your account username (never your password) and a clear description of your question.

Compliance & Legal

Compliance / AML inquiries

compliance@luckstargames.com

Privacy & data requests

privacy@luckstargames.com

A Note on Account Security LuckStar will never ask you for your password, payment card PIN, or one-time security codes by email, chat, or phone. If you receive a message claiming to be from LuckStar that does, do not respond — forward it to cssupport@luckstargames.com.

Responsible Gaming Help

If you or someone you know may have a gambling problem, confidential help is available 24/7 from the National Problem Gambling Helpline at 1-800-426-2537 (free and confidential). Visit our Responsible Gaming page for self-help tools and additional resources.