To keep LuckStar safe and compliant, we verify the identity of our players. This page explains what that involves. It supports our AML Policy and Privacy Policy.
Why We Verify Identity
Identity verification, often called “Know Your Customer” (KYC), helps us:
- confirm you meet our age and eligibility requirements;
- protect against fraud, account takeover, and bonus abuse;
- meet our anti-money-laundering (AML) obligations; and
- make sure prizes are redeemed by the right person.
When Verification Is Required
We use a risk-based approach. At a minimum, you must complete identity verification before your first prize redemption. We may also request verification at other times — for example, to confirm account ownership, investigate unusual activity, or comply with our policies and the law.
What We Collect
Verification is handled with the help of our third-party identity-verification provider. Depending on the check, you may be asked to provide:
- your full legal name, date of birth, and residential address;
- a government-issued photo ID (such as a driver’s license or passport); and
- a live selfie or short video to confirm the ID belongs to you.
Location Verification
Because eligibility depends on where you are located, we also verify your location electronically using a combination of signals (such as device and network data). You must be physically present in an eligible jurisdiction to play prize-eligible games and to redeem.
Outcomes
Most checks complete quickly. If we cannot verify you automatically, we may ask for additional documents. If verification is unsuccessful or we are unable to confirm eligibility, we may limit, suspend, or close your account and decline redemptions, as described in our Terms & Conditions.
How Your Information Is Handled
We handle verification information carefully and only use it for identity, eligibility, security, and compliance purposes. For details on how we collect, use, store, and protect this information — and your rights — see our Privacy Policy.
Contact
Questions about verification? Email compliance@luckstargames.com or visit our Contact page.