Terms & Conditions

Welcome to LuckStar. These Terms & Conditions (“Terms”) are a binding agreement between you and CRJ Adventures LLC (“LuckStar,” “we,” “us”). Please read them carefully. By creating an account or using LuckStar, you agree to these Terms, our Sweepstakes Rules, and the policies linked throughout.

1. Acceptance of Terms

By accessing or using LuckStar (“the Platform”), you agree to be bound by these Terms & Conditions, our Sweepstakes Rules, our Privacy Policy, Cookie Policy, and Refund & Withdrawal Policy. If you do not agree, you must not use the Platform. We may update these Terms at any time; continued use constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) and a legal resident of an eligible U.S. state. LuckStar is void where prohibited. It is not available to residents of restricted states. You are responsible for ensuring that your participation is lawful in your jurisdiction. See our Licensing page and Sweepstakes Rules for current eligibility and restricted-state information.

3. No Purchase Necessary

NO PURCHASE IS NECESSARY to play or win. A purchase will not increase your chances of winning. Sweeps Coins may always be obtained for free through the mail-in method of entry, the daily login bonus, and periodic promotions, each carrying the same prize odds as Sweeps Coins received with a Gold Coin purchase. Full free-entry details are set out in our Sweepstakes Rules.

4. Dual-Currency System

LuckStar uses two virtual currencies. Gold Coins (GC) are for entertainment-only play and have NO monetary value and can never be redeemed. Sweeps Coins (SC) may, subject to eligibility, identity verification, and these Terms, be redeemed for prizes. Gold Coins are sold; Sweeps Coins are received as a free bonus and are never sold.

5. Gold Coin Purchases — Purchase of Virtual Goods

When you purchase a Gold Coin (GC) package on LuckStar, you are purchasing a digital entertainment product (virtual goods) for use within a social sweepstakes platform. GC packages are not gambling transactions, lottery tickets, wagers, or financial instruments of any kind. GC have no monetary value and cannot be redeemed for cash or prizes. All GC purchases are final and non-refundable except as required by applicable law. Prices are displayed at the point of purchase in U.S. dollars (USD). You represent that you are the authorized holder of the payment method used and that your payment is lawful in your jurisdiction. See our Refund & Withdrawal Policy for full details.

5a. Cryptocurrency Payments

LuckStar accepts cryptocurrency payments for Gold Coin packages through our third-party crypto payment processor, NOWPayments (nowpayments.io). By initiating a crypto payment you agree to NOWPayments’ terms of service in addition to these Terms.

How it works

• Virtual-goods purchase only: Paying with cryptocurrency for a GC package is a purchase of digital entertainment goods — it is not gambling, and it is not an investment or financial transaction subject to gaming regulations.
• Blockchain finality: Once your cryptocurrency transaction has received the required number of network confirmations, it is final and cannot be reversed, cancelled, or charged back by you, your wallet, or your exchange.
• Exchange rate & conversion: The USD price of a GC package is fixed at the time you initiate payment. NOWPayments converts this to the equivalent crypto amount at the prevailing exchange rate. You bear the exchange-rate risk if you send funds after the quoted amount expires.
• Payment window & expiry: Each generated crypto address is valid for a limited time (typically 60 minutes). If payment is not received and confirmed within this window, the address expires. You must initiate a new payment; any funds sent to an expired address are governed by NOWPayments’ terms.
• Under- and over-payments: If you send less than the required amount (“partially paid”), GC will not be credited automatically. Contact support@luckstargames.com within 7 days. Over-payments are non-refundable and the excess is not credited as additional GC unless otherwise determined at our discretion.
• Gas fees / network fees: You are solely responsible for any miner, gas, or network fees required to send the transaction. These fees are not collected by LuckStar.
• Non-refundability: Confirmed cryptocurrency payments are non-refundable. Because blockchain transactions cannot be reversed, we are unable to issue refunds for GC packages paid via crypto except in the narrow circumstances described in our Refund & Withdrawal Policy (e.g., a verified technical failure on our side that prevented GC from being credited).
• Accepted currencies: We accept the cryptocurrencies listed at the point of purchase. This list may change at any time without notice.
• Regulatory compliance: You represent that your use of cryptocurrency to purchase GC is lawful in your jurisdiction. We do not provide tax or legal advice; you are solely responsible for any tax reporting or obligations arising from your crypto transactions.

6. Sweeps Coins & Prize Redemption

To redeem Sweeps Coins for a prize you must (a) complete identity verification (KYC); (b) hold a minimum redeemable balance as stated at redemption; and (c) have obtained the Sweeps Coins through lawful play. Sweeps Coins won are subject to a minimum playthrough before redemption. We reserve the right to verify eligibility and withhold redemptions pending review. See our Refund & Withdrawal Policy and KYC / Identity Verification page.

7. Prizes & Prize Disputes

• Malfunctions void plays and prizes: if any game, software, or system error displays, awards, or records a result, balance, or prize that did not legitimately occur, that play and any resulting prize are void, whether or not caused by you.
• Official records control: in the event of any discrepancy between a result shown on your device and our server-side records, our records are the final and official determination of the outcome.
• Correction of errors: Gold Coins, Sweeps Coins, or prizes credited in error (including through malfunction, duplicate processing, or fraud) may be reversed, adjusted, or reclaimed by us at any time.
• Claim window: any dispute regarding a prize, redemption, or account balance must be submitted in writing within thirty (30) days of the event giving rise to the dispute; failure to do so waives the claim to the extent permitted by law.
• Final determination: we will review prize disputes in good faith and our determination is final, subject only to the dispute-resolution provision below.
• Taxes: you are solely responsible for any taxes, fees, or reporting obligations arising from prizes you redeem. We may withhold amounts or require tax documentation where required by law.

8. Game Fairness & Random Outcomes

All game outcomes are determined by a certified random number generator (RNG) provided by our licensed game-content provider. Each result is independent: outcomes are not influenced by prior play, by your balance, by time of day, or by whether you are playing in Gold Coins or Sweeps Coins mode. Where displayed, return-to-player (RTP) figures are theoretical averages calculated over the long run and do not predict the result of any individual session. No method, system, or pattern of play can guarantee a win.

9. Identity Verification (KYC)

To comply with applicable law and prevent fraud, you must verify your identity before redeeming prizes. You agree to provide accurate, current, and complete information. We may use third-party verification services. Providing false information may result in account suspension or revocation and forfeiture of prizes. See our KYC / Identity Verification page.

10. Account Conduct & Anti-Fraud

You may hold only one account. One account is permitted per person, household, device, and payment method. You may not:

• use bots, scripts, automated programs, or exploits;
• open or operate multiple accounts;
• collude with other players;
• provide false identity or registration information;
• use a VPN, proxy, or other method to disguise or misrepresent your location or to access the Platform from a restricted jurisdiction; or
• use third-party services to claim free entries on your behalf.

We reserve the right to suspend or revoke any account, and to void associated balances, prizes, and redemptions, for suspected fraud, abuse, chargebacks, location masking, or any violation of these Terms.

11. Limitation of Liability

The Platform is provided “as is” without warranties of any kind. To the maximum extent permitted by law, LuckStar shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid us in the preceding thirty (30) days.

12. Indemnification

You agree to indemnify and hold harmless CRJ Adventures LLC and its affiliates, officers, and employees from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any law or third-party right.

13. Suspension & Termination

We may suspend or terminate your account or access at any time, with or without notice, including for suspected fraud, breach of these Terms, or to comply with law. On termination, your license to use the Platform ends, any Gold Coins are forfeited (they have no monetary value), and eligible, verified Sweeps Coins are handled in accordance with our Refund & Withdrawal Policy. Provisions that by their nature should survive termination will survive.

14. Dispute Resolution & Arbitration

Any dispute arising out of these Terms, including any prize dispute not resolved under Section 7, shall be resolved through binding individual arbitration, not in court, and you waive any right to a jury trial or to participate in a class action, to the extent permitted by law. These Terms are governed by the laws of the state in which LuckStar is organized, without regard to conflict-of-law principles.

15. Responsible Social Gameplay

LuckStar is intended for entertainment, not as a source of income. We provide tools including spending limits, cooldown breaks, and self-exclusion. If you believe you may have a gambling problem, call the National Problem Gambling Helpline at 1-800-522-4700 (available 24/7, free and confidential). See our Responsible Gaming page.

16. Privacy

Your use of the Platform is subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, store, and protect your information and your rights regarding that information. By using the Platform you consent to those practices and you warrant that all data you provide is accurate.

17. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Sweepstakes Rules and the policies referenced above, are the entire agreement between you and us regarding the Platform.

18. Contact

Questions about these Terms? Email support@luckstargames.com or visit our Contact page.